IT Support covers the support of any type of information technology within the business. This includes managing software, hardware networks, and procedures that deal with data and information. IT support offers the technical support that ensures the company is running smoothly.

The primary task that IT teams have is to maintain computer systems and networks across an organization, solving technical issues while coordinating all software installations and configuring hardware.

Why do you Need IT Support?

Another crucial task of IT support in London is to control the security of a company, keeping it and data safe from possible cyber-attacks. IT professionals will be capable of identifying and fixing security vulnerabilities that may be present through the use of the most effective security tools to minimize the threat of a compromised network, computer, data or software.

A few of the areas where tech support teams are responsible for are:

Computer Networks, Cabling and Wiring
Cyber Security
Spam Protection
Maintaining software such as accounts and CRM Software
Backups and Disaster Recovery
Hosting and cloud Computing
Business Continuity
Computer Repair
Server Maintenance
Technical Help Desk

IT Support Overview

Why is Technical Support Important?

Making sure your company runs efficiently is always a top priority, but there will have issues like problems with software, user issues installations, damaged computers etc. IT Support plays an important role in the management of a business’s Help Desk. Information technology professionals can log issues or problems (commonly known as tickets or cases) to be fixed ensuring that there is a minimal time for downtime for your company.

IT Security Support

Computer security threats to your company’s computer systems are increasing and IT supports and manages every aspect of reducing risks to your business. Security of information technology and computer security protects the risk of damage or theft of IT systems. IT tech teams typically cover those areas as follows:

Network Security
Spam Protection
Email encryption
Content Filtering
Unified Threat Management
Virus Protection

Cloud Computing Support Cloud Computing

Cloud computing is widely adopted by many companies and IT professionals look after a variety of Cloud computing fields, such as:

Hosted Microsoft Exchange
Hosted Servers as well as Desktops
Cloud Backup and File Sharing
Cloud Hosted VOIP
Office 365

Software Support

Software is a vital aspect in running your business. your IT staff will need to oversee upgrades, installations, remote troubleshooting and usability assistance solving errors, and resolving technical issues. Just some of the software systems IT experts will require to assist with include:

Accounting packages like Sage
Customer Relationship Management Systems for Customer Relationship Management
Reporting tools
ERP systems
Asset Management Software
Data Integration
Communication Software
Service Software

Hardware Support

A support team for IT would typically be responsible for a broad range of devices, including tablets, laptops, desktops and servers, as well as monitors, servers printers, scanners , and routers.

Recovery of Data from Disasters and Backup

The process of backing up your files and data to a separate storage location is crucial in the case these files go missing or are damaged. The files can be damaged due to a number of reasons including power outages, failing storage devices, operating system fails as well as security and virus issues. In general, your IT support teams will manage these backups and manage disaster recovery by restoring those files and data.

Managed IT Support

Outsourcing Your IT Services is fast becoming a popular choice for many businesses as it is cost-effective and lets you remain concentrated on your primary business Some of the benefits of managed IT services include:

Control your costs and decrease costs for staff
Access to IT Professionals with Experience
Fastly implement New Technology
Reduce the risk your business faces
Improved Efficiency
Remote access facilitates quick resolution to tech issues